Medical Alarm Concepts – Customer Base
Personal emergency response systems (“PERS”) have always proven to be an effective solution for the market of people or loved ones living alone or who are left alone and have concerns about their health, mobility and well-being.
MediPendant™ and LifeSafety Monitoring™ have teamed to provide monitoring and emergency assistance to support a rapidly expanding population of individuals in home and long term care/independent living settings. Together, we believe these two solutions are well-suited to address the care challenges of the aging, disabled and chronically-ill population who are constantly faced with potential medical needs and emergencies while living at home. Some of these challenges include, for example, falls, respiratory failure, stroke and heart attacks and condition-specific medical issues, among others, in which a portable MediPendant™ unit has the potential to save lives and reduce injury.
MediPendant™ increases the ability of millions of people to remain in their homes for extended periods of time by providing them with the security of being able to access immediate help as needed and the freedom to move anywhere in and around their home and outdoor area.
Competitive Advantage of the MediPendant™
Medical Alarm Concepts’ new state-of-the-art technology for enabling two-way speak-and-listen direct voice communication is built upon the proven standard industry platform for personal emergency response systems (“PERS”). In general, PERS technology includes an electronic monitoring system in which a person carries a device that he or she can use to signal a central dispatcher in the event of a fall or the need for help. However, while the PERS industry has been around for over 20 years, much of the technology within the industry has remained stagnant.
In general, many PERS solutions are still designed today to provide alerts whereby a push of the PERS device button triggers a call center operator to respond by calling the device user at home with “toggled” two-way voice communication done through a centralized speaker box, and not the device itself. Toggled “push-to-talk” technology requires the speaker to press a button before talking into the machine. Thus, traditional PERS solutions currently on the market mandate that communication between user and call center be done through a speaker box only, thereby inhibiting the user’s freedom and limiting their mobility to an area near the base station. Additionally, traditional PERS technology does not allow for three way calling capabilities. Rather, once the operator has established contact with the user in need, the operator must then hang up with the user in order to call for emergency help and/or to notify a loved one, thereby leaving the person in need alone for an indeterminate and potentially dangerous amount of time.
Medical Alarm Concepts™ has built upon traditional PERS technology to develop a revolutionary patented solution for direct two-way voice communication through the Company’s MediPendant™ alarm device.
MAC’s wearable pendant system enables users to manage the spontaneity of an emergency by responding anytime, anywhere through a two-way voice speakerphone pendant that connects to the Company’s monitored call center for direct communication, leaving users free to move in and around their home within an extended mobility range that exceeds that of other personal alarm offerings.
Specifically, the Company’s technology enables an enhanced communication range so that the user can move freely in and about the home up to 600+ from the base station unit, a feature that is revolutionary to the PERS industry. In this regard, Medical Alarm Concepts’ MediPendant™ platform stands in contrast to many competitive offerings available on the market today that are not ideally suited to the spontaneity of an emergency given they require the user to be near a centralized base station in order to communicate with the monitoring center, thereby confining the user to a one-room radius of the base station at all times. Thus, until the Company’s MediPendant™ became available, end users needed to be close to the base unit in order to listen to the dispatcher and communicate the emergency, leaving open the dilemma of what to do “if the end user isn’t at the base station?”
Additionally, MediPendant’s™ advanced technology allows for three-way calling between the operator, the user and the dispatched first responders and/or a friend and family member. No other available PERS system on the marketplace today offers the benefit of three-way voice conferencing directly through the pendant. Also, unlike many of the other medical alarm systems on the market today, the user speaks directly through the pendant to communicate with the operator at a monitored call center, meaning they do not need to be near the base station to communicate in an emergency situation.
We believe these attributes of the MediPendant™ mark an important distinction relative to the competition and make the Company’s solution unique in the industry and highly desirable to end users who want to be able to move more broadly about their living quarters with increased freedom and comfort while maintaining the assurance of gaining help in an emergency.
